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Shipping & Handling
Shipping & Handling
1. What are the available shipping methods?
For all shipping methods, Smokvapor only charge shipping fee, the possible tax/duty is not included. Please kindly note that the Tax / Customs fee in destination country are at customer's expense.
*If you have your own shipping method or shipping forwarder in China, please contact us and provide their information, we will ship order to your warehouse or forwarder.
AIR CARGO:
Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.
Delivery Time: 1-2 business days to most countries. When in peak season, there could be a 2-3 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
D,MOQ Weight need 1000kgs,and need to book the space 3days before.
HK DHL:
Handle Time: Ship out from Shenzhen Warehouse in 48 hours in business day.
Delivery Time: 4-6 business days to most countries. When in peak season, there could be a 3-5 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
HK UPS (World Express Savor):
Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.
Delivery Time: 3-5 business days to most countries. When in peak season, there could be a 3-5 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
2. How to track my order?
AIR CARGO:
Delivery Time: 1-2 business days to most countries.
Tracking Site:https://www.track-trace.com/aircargo
HK DHL:
Delivery Time: 4-6 business days to most countries.
Tracking Site: http://www.dhl.com/en/express/tracking.html?AWB=&brand=DHL
HK UPS:
Delivery Time: 3-5 business days to most countries.
Tracking Site: https://www.ups.com/content/cn/en/index.jsx
3. How are customs and import tax/duty handled?
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import.
Smokvapor is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or
duties imposed by Hong Kong government.
The Tax / Customs fee in destination country are at customer's expense.
We will send you emails to confirm your order and to notify you when your order has shipped. The details are as follow:
Order Confirmation Email
Soon after you place your order, we send you an order confirmation email to verify that your order has been received. In this email, you can see the order details, including the date you placed your order and your Order numbers.
Once we ship your order, we will send you a shipping notification email letting you know that it's on its way, along the order details listed above.
In addition, the shipping notification includes tracking information - Tracking Number, Shipping Method, Tracking Number, Shipping Address.
Thank you for shopping with us. If you have a question for us please use our Homepage User feedback for posting it. Also, if your order is late please contact us with the email links on the bottom of the screen and provide your Order ID. It will help us to assist with your inquiry quickly.
For all shipping methods, Smokvapor only charge shipping fee, the possible tax/duty is not included. Please kindly note that the Tax / Customs fee in destination country are at customer's expense.
*If you have your own shipping method or shipping forwarder in China, please contact us and provide their information, we will ship order to your warehouse or forwarder.
AIR CARGO:
Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.
Delivery Time: 1-2 business days to most countries. When in peak season, there could be a 2-3 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
D,MOQ Weight need 1000kgs,and need to book the space 3days before.
HK DHL:
Handle Time: Ship out from Shenzhen Warehouse in 48 hours in business day.
Delivery Time: 4-6 business days to most countries. When in peak season, there could be a 3-5 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
HK UPS (World Express Savor):
Handle Time: Ship out from Shenzhen Warehouse in 24 hours in business day.
Delivery Time: 3-5 business days to most countries. When in peak season, there could be a 3-5 days delay.
Tracking number available in: 48 hours in business day.
Attentions:
A. Impossible to ship to PO BOX.
B. Impossible to ship e-liquid & lithium battery cell like 18650.
C. There is 0.5% chance that it will be inspected by China Customs, and the order will be delayed for 4-5 days.
2. How to track my order?
AIR CARGO:
Delivery Time: 1-2 business days to most countries.
Tracking Site:https://www.track-trace.com/aircargo
HK DHL:
Delivery Time: 4-6 business days to most countries.
Tracking Site: http://www.dhl.com/en/express/tracking.html?AWB=&brand=DHL
HK UPS:
Delivery Time: 3-5 business days to most countries.
Tracking Site: https://www.ups.com/content/cn/en/index.jsx
3. How are customs and import tax/duty handled?
We encourage you to check the local customs office for potential import taxes, duties, and tariffs, before placing any order. In addition, some products may require special licenses or permits to import.
Smokvapor is not responsible for products rejected, confiscated or destroyed by the customs in your countries. Because we send products from Hong Kong (a free port), there is no sales tax or
duties imposed by Hong Kong government.
The Tax / Customs fee in destination country are at customer's expense.
- Order Confirmation & Shipping Notification -
We will send you emails to confirm your order and to notify you when your order has shipped. The details are as follow:
Order Confirmation Email
Soon after you place your order, we send you an order confirmation email to verify that your order has been received. In this email, you can see the order details, including the date you placed your order and your Order numbers.
Shipping Notification with Tracking Information
Once we ship your order, we will send you a shipping notification email letting you know that it's on its way, along the order details listed above.
In addition, the shipping notification includes tracking information - Tracking Number, Shipping Method, Tracking Number, Shipping Address.
Thank you for shopping with us. If you have a question for us please use our Homepage User feedback for posting it. Also, if your order is late please contact us with the email links on the bottom of the screen and provide your Order ID. It will help us to assist with your inquiry quickly.